Work on the system started in December 2010. LShift was challenged to build a system that allowed the charity to be self-sufficient in building up client care information in an iterative, non-linear fashion, allowing incomplete data to be saved and updated over time and creating a system that they could host themselves and through which they could generate their own ad hoc reports. No existing CRM system was flexible or open enough to meet these challenges.
The system went live in May 2011, and new phases of work are in the pipeline. Freedom from Torture is inviting third parties interested in using the softwareto get in touch and help shape future development.